FAQs

10AM – 2PM Monday through Friday and 1 hour prior to any ticketed event 

Phone: 715.832.2787 (ARTS) 

Email: boxoffice@pablocenter.org 

Why am I being charged fees for my tickets? 

Pablo Center receives no ongoing taxpayer funding. With a fixed operational expense (not staff salaries) of $5,000.00 each day. Pablo Center is an amazing community asset. Ticketing fees are shared with each user of the facility to help ensure this state-of-the-art building is here for generations to come and to help keep the facility in incredible functioning order for each guest we serve. 

In an effort to be more transparent with our fees, we have all-inclusive pricing when you purchase your tickets directly from axs.com. The price you see when you click on a ticket is the price you will pay, except for Method of Delivery Fees (if applicable). 

$12 FOR A PRE-PAID, GUARANTEED VALET SPOT 

$10 AT THE DOOR (NO GUARANTEE OF VALET SPOT) 

Pablo Center offers valet services through a partnership with Priority Valet of Eau Claire for $10. Valet starts one hour before a performance and is located along the East Side of Pablo Center on Graham Avenue, our valet service will park your car for you and return it after your event, allowing ease of access to Pablo Center. 

We offer complimentary Valet Parking for patrons who have accessibility needs (accessibility license plate, placard, those with limited mobility or disability.* 

*There are two ADA parking spaces on Eau Claire Street, adjacent to the main entrance of the building. We offer Valet Parking at the corner of Graham Ave. and Gibson St. during Pablo Center events. The main entrance of the building is directly facing Haymarket Plaza. 

As an industry, we’ve moved away from email tickets as a security measure and to help prevent unauthorized third-party sales. By having tickets printed by the Box Office or on the AXS Mobile ID app, your tickets will be more secure. If you are using the AXS Mobile ID app, you will find the QR code (1 QR code for your whole group of tickets) allowing your group to enter the theatre more quickly for seating.  

Mailed Tickets 

- Tickets will be mailed from Pablo Center’s Box Office approximately 3 weeks prior to the performance.  

- Mailed tickets will incur a $5 shipping charge per order. 

Will Call 

- Will Call tickets are held at the Box Office for pick-up. A photo ID is required to pick up your tickets.  

- We DO NOT allow third-party exchanges. Only the original purchaser may pick up the tickets. 

- Will Call tickets will incur a $2.50 fee per order when purchased online and is free when purchased directly through the Box Office. 

AXS Mobile ID Tickets 

AXS Mobile tickets are available only for tickets purchased through the AXS ticket system and are viewed using the AXS app on your smartphone. 

The AXS app allows you to buy and manage your ticket orders all within the app, so it’s easy to keep track of all your purchases. 

AXS Mobile tickets use dynamic barcodes for added security and cannot be printed onto paper. 

Pablo Center has a no refunds/no exchanges policy. We recommend transferring your tickets to a family member or friend who may want to see the show.  

You can also sell your tickets using the AXS Mobile ID app.  

In most cases, we can exchange seats within the same show/event if better seats are available. You will need to pay the difference to move to the new seats.  Please contact the Box Office to exchange seats. 

Pablo Center requires a ticket for all children over 9 months old.  

Unless otherwise specified, all patrons 60 years and older qualify for senior ticket pricing (if available for the event). 

General Admission means that seating or standing areas are not assigned and are filled on a first-come, first-served basis (like in movie theatres). 

If a show is postponed or cancelled, we contact all purchasers who gave us contact information. In the event of a postponement, all tickets purchased will be valid for the new date – no exchange required. If a show is cancelled those who purchased tickets through our official channels are entitled to refunds. Those who paid with charge cards will get the refunds processed automatically to the card used for purchase – there is no need to contact us. Those who paid with cash should contact the box office by emailing boxoffice@pablocenter.org to discuss refund options. 

Unless there’s a specific ticket type involving a meet and greet for sale, we can’t guarantee whether a performer will choose to greet fans before or after a performance. Feel free to contact the box office to inquire about a ticketed meet and greet. 

Yes, please email us at boxoffice@pablocenter.org (or call us at 715.832.2787) along with your name, item details, and the show/venue it was lost at and we will try to reunite you with your belongings. Lost items will be held for no longer than 30 days. We are not responsible for lost or stolen items. 

Video cameras, monopods, tripods, audio recording devices, and cameras with telephoto or zoom lenses, including SLRs, are not permitted inside RCU Theatre/Jamf Theatre/ or spaces other than the lobby of Pablo Center. This policy will be strictly enforced. You may use a camera phone or small, point-and-shoot device, however, cameras of any type may be prohibited from some events altogether. 

Flash Photography inside is prohibited at all times. Flash photography is not only distracting to the performers but to your fellow patrons as well. 

We are happy to provide you with a safe place to leave your coat while enjoying an event with us. Coat Check is FREE to all patrons.  

To create a positive and safe experience for all patrons, only small purses are allowed into the theatre. Larger bags may be checked in at Coat Check.  

We are not responsible for any personal property that is lost, stolen, or damaged. 

THE FOLLOWING ITEMS ARE PROHIBITED AND ARE NOT ALLOWED INTO ANY OF THE VENUES. 

Weapons, knives, laser pens, signs, banners, flags, electronic smoking devices (vapes, Juuls, etc.), oversized bags, self-defense sprays, backpacks, outside food and beverages including water, cans, bottles, alcohol, illegal substances, iPads/tablets, selfie sticks, laptops, professional audio recording devices (unless approved by artist), and any professional photography equipment. The use of vape pens inside the venues are prohibited as well. 

Our refreshment areas (bars) begin serving 1 hour prior to any ticketed performance. We serve a variety of alcoholic and non-alcoholic beverages. We also serve some small, pre-packaged snacks.  

Pablo Center aims to provide comfortable and accessible seating for all of our guests. Please visit our Accessibility page or contact the Box Office directly at 715.832.2787 or boxoffice@pablocetner.org for assistance with accessibility needs.